As a design team of three (3) over a one (1) week design sprint we conducted a comprehensive exploration into MentorCloud's 'Sharing and Insight' feature with the intent of uncovering opportunities to increase engagement rates. This included a series of usability interviews, design stories, and task flows before arriving at our design recommendations.
From our usability studies, we uncovered pain points focused around three (3) core areas.
- 'Insight' feature functionality
- Follow common design patters that users are already trained on.
- Remove potential barriers to sharing an insight, such as reading hyperlinks without http.
- Add a tagging feature for posting the ‘insight’ is able to tag people in their network. Once an insight is posted, those who were tagged in the post would receive a notification with a link to the insight.
- If the purpose of the Snapshot area is to give a brief overview of the user activities, it should update when the user interacts(favorites) with MentorCloud.
Let user expectations guide how MentorCloud will behave. Users expected clicking on Favorites will show a list of their favorited insights. The snapshot area should act as a quick way to access different activities they have done 4 insights are clearly favorited but Snapshot area only displays 3 Favorites with MentorCloud.
- Using a consistent language for features across the planform (eg using like in some places and favorite elsewhere for the same feature) will capture a higher degree of trust from the user.
- Combine the Library and Dashboard into one view and add a View sort.
Insight is easily understandable terminology since it is accepted that mentors and mentees both have insights. However, once posted, it is uncertain where the insights will go. I believe changing “Happenings” to “Insight Feed” is more suggestive of the platform’s behavior.
- With MentorClouds Share an Insight Feature Ravi can…
- Share insights with his network
- Share insights with specific people
- Share media with his network
- Share media with specific people
- Share articles with his network
- Share articles with specific people
- Share photos with his network
- Share photos with specific people
- Upload content and media to share with network
- Upload content and media to share with specific people
- Favorite an insight
- Edit an insight
- Save changes to an insight
- Delete an insight
- Tag a person to an insight
- Edit happenings view to see network insights
- Edit happenings view to see your insights
- Edit happenings view to see favorited insights
- Edit happenings view to see top favorited insights by members
- Edit happenings view to see latest